Cancellation Policy
Transaction Cancellation Policy
A consumer who purchases a product from the company, whether on the website or in the showrooms, may cancel the transaction and return the product in accordance with the provisions regarding transaction cancellation as stated in the Consumer Protection Law, 5741-1981 (hereinafter: "the Law"). The consumer is required to inspect the product upon receipt and according to the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010 (hereinafter: "the Regulations"):
Cancellation Period
- Cancellation of a transaction before delivery - the order can be canceled free of charge, including a full refund of shipping fees – in accordance with the provisions of the Law and the order conditions.
- Cancellation of a transaction after delivery - a transaction can be canceled within 14 days from the date of receipt of the product. Or from the date of receipt of a document containing the main terms of the transaction, whichever is later, and all in accordance with the provisions of the Law. It is clarified that the cancellation of a transaction for the purchase of a product is conditioned on the product not being damaged and not having been used by the consumer. The return of the product in its original packaging will constitute sufficient evidence of non-use.
- Senior citizen, new immigrant or person with a disability – may cancel a transaction within 4 months, from the date of the transaction, receipt of the product or the date of receipt of the main transaction document, whichever is later, provided that the communication was made through a conversation between the business and the consumer or through electronic communication.
Cancellation Fees
Cancellation of a transaction after delivery is subject to cancellation fees not exceeding 5% of the transaction price or NIS 100, whichever is lower.
Refunds
A refund for a transaction carried out at the business premises will be given within 7 business days of receiving the cancellation notice, while a refund for a transaction carried out on the website will be given within 14 business days of receiving the cancellation notice.
The refund will be issued using the same payment method used for the transaction.
Products that cannot be canceled:
Furniture assembled at the consumer's home by the company or on its behalf. For the avoidance of doubt, such furniture, which the consumer confirmed receipt and integrity of by signature, will be considered a non-cancellable product, all subject to the provisions of the law.
Goods manufactured for the consumer, according to special measurements or requirements, including custom-made products (sizes, fabrics, colors, etc.)
Defective products and surplus products sold under special conditions, in accordance with the conditions set for that sale and subject to the Law and the Consumer Protection Regulations (Credit Sales, Special Sales and Door-to-Door Sales), 5743-1983.
There will be no right of cancellation for a transaction paid with shopping vouchers, gift certificates or a loaded magnetic card.
How to cancel:
Cancellation can be notified by any of the following methods: by phone or at the business premises: by registered mail: by email: by fax:, or by written request to customer service, via the cancellation form on our website.
The cancellation notice must include: full name, order number or purchase invoice, and available contact details.
Or directly by filling out the "Order Cancellation" form:
*To redeem a Gift card purchased on the website, at the chain's branches – please contact our office in advance by email: ayelet@floralis.co.il